Step-by-Step MSME Samadhan Procedure for Delayed Payments

MSME Case Procedures

Timely payments are the lifeblood that ensures the survival and growth of Micro, Small, and Medium Enterprises (MSMEs), However, delays in payment from buyers can significantly impede their financial health. Recognizing this, the Indian government has established the MSME Samadhan portal, a robust mechanism designed to address and resolve payment delays efficiently. This blog post aims to demystify the process involved in filing a complaint for delayed payments under the MSME Act, 2006, through the MSME Samadhan portal.

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1. Acknowledgement of MSME Complaint

Once the complaint is submitted with the proper documents without any default, the MSME portal promptly acknowledges receipt. This acknowledgment is communicated through an email and SMS, ensuring that the complainant is informed of the successful submission. This step is more than just a procedural formality; it represents the portal’s commitment to addressing the grievances of MSMEs. By providing immediate confirmation, the portal sets the stage for a transparent and responsive resolution process. This acknowledgment serves as the first assurance to the complainant that their issue is being taken seriously and marks the beginning of their journey toward seeking justice.

This initial acknowledgment is crucial for several reasons. First, it provides the complainant with a sense of security and trust in the system, knowing that their complaint has been officially registered. Second, it marks the commencement of the resolution timeline, giving the complainant a clear understanding of when the process started. This is vital for tracking the progress of the case and for any future reference. Lastly, it acts as a deterrent to the defaulting party, signaling that the complaint has entered the formal resolution mechanism of the government, which could lead to legal obligations and penalties for non-compliance.

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2. Notice to the Defaulter

Upon acknowledging the complaint, the concerned authority issues a notice to the buyer implicated in the delayed payment. This notice is a formal request for the buyer to furnish a reply within 15 days from the date of its receipt. This notice from MSME is crucial as it sets the tone for the entire resolution process. The authority’s communication to the buyer is not just a procedural formality but a significant step towards resolving the issue amicably. By providing a clear deadline of 15 days, it underscores the urgency of the matter and the need for the buyer to take immediate action. The issuance of the notice also serves as a legal reminder to the buyer about their obligations and the potential consequences of non-compliance.

During this phase, the buyer is expected to review the complaint details thoroughly and assess their position regarding the alleged delayed payment. It presents an opportunity for the buyer to rectify the situation by initiating a dialogue with the complainant or by settling the dues as per the terms of their agreement. Failure to respond within the stipulated time frame can lead to further legal proceedings, including a settlement meeting or a preliminary hearing by the authority.

3. MSME Conciliation Proceedings

The conciliation proceedings are crucial and mandatory in the MSME dispute resolution process, designed to foster direct communication and negotiation between the aggrieved parties. This meeting allows both the buyer and the complainant to sit across the table, either physically or virtually, to discuss the nuances of the dispute and explore potential resolutions. The goal of this engagement is to find a middle ground that is acceptable to both parties, thereby avoiding the need for further legal action.

This stage emphasizes the importance of dialogue and mutual understanding in resolving disputes. It is an opportunity for the complainant to articulate their grievances and the impact of the delayed payment on their operations, providing the buyer with a firsthand account of the consequences of their actions. Conversely, the buyer can explain their position, potentially including any extenuating circumstances that led to the delay in payment. This open exchange of views can lead to a more empathetic understanding and pave the way for a fair settlement.

The terms of the settlement agreed upon during this meeting are crucial. They may include the total amount to be paid, the timeline for payment, and any interest or penalties to be applied. These terms must be clearly defined and agreed upon by both parties to prevent any future disagreements. Once a settlement is reached, it is typically formalized in a written agreement, ensuring that both parties have a clear understanding of their obligations and the consequences of failing to meet them.

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4. MSME Case Hearing by Council

The MSME Council will set the case for hearing if the parties fail to arrive at any settlement during the conciliation proceedings. The preliminary hearing serves as a critical juncture in the dispute resolution process, acting as a procedural safeguard designed to filter out unfounded or spurious complaints. This stage is initiated when the buyer, despite being allowed to resolve the matter amicably through a settlement meeting, either fails to respond within the stipulated timeframe or outright refuses to comply with the payment obligations. The authority’s decision to conduct a preliminary hearing underscores the seriousness with which the complaint is treated, ensuring that the process is both fair and just.

During the MSME Samadhan hearing, the authority meticulously reviews the details of the complaint, examining all relevant documents, agreements, and any correspondences between the parties related to the dispute. This comprehensive evaluation is crucial to determine the legitimacy of the claim, ensuring that the process moves forward based on merit rather than on unsubstantiated allegations. It provides an objective platform for assessing the evidence presented by the complainant, thereby safeguarding the interests of both parties involved.

The hearing is not only about validating the complaint but also about assessing the circumstances leading to the dispute. It takes into consideration the nature of the business relationship, the history of transactions, and any previous disputes or resolutions. This thorough analysis helps in understanding the context of the complaint, which is vital for making an informed decision.

If the authority finds the complaint to be valid, it sets the stage for the next steps in the resolution process, which may include issuing an award in favor of the complainant. On the other hand, if the complaint is deemed baseless or lacking in substance, it may be dismissed, thereby preventing the misuse of the dispute resolution mechanism. This step reflects the portal’s commitment to upholding the principles of justice and equity, ensuring that the MSME Samadhan portal remains a credible and effective platform for addressing grievances related to delayed payments.

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5. MSME Samdhan Award

Following a successful preliminary hearing where the complaint is deemed valid, the authority passes an award in favor of the complainant. This award specifies the amount to be paid by the buyer, which typically includes the principal amount due along with any applicable interest.

The award passed by the authority marks a decisive phase in the dispute resolution process, signifying a formal recognition of the complainant’s grievance as legitimate and warranting redressal. This stage is reached after a meticulous preliminary hearing where the authority has thoroughly evaluated the evidence and determined the validity of the complaint. The issuance of an award is a pivotal moment, as it legally binds the buyer to fulfill their financial obligations towards the complainant, thus providing a clear resolution to the dispute.

The content of the MSME Samadhan award is critical, as it lays down the specifics of the payment to be made. It quantifies the amount due, taking into account not just the principal sum owed but also any interest that may have accrued due to the delay in payment. This interest component is particularly important as it seeks to compensate the complainant for the financial impact of the delayed payment, ensuring that they are made whole. The calculation of interest is typically based on predefined rates or guidelines established by the authority, ensuring fairness and transparency in its application.

Furthermore, the award may specify a timeline within which the payment must be made, often setting a deadline of 45 days from the date of receipt of the award. This deadline is crucial as it provides a clear timeframe for compliance, ensuring that the resolution process is concluded efficiently. Failure to comply with the terms of the award within this timeframe can result in additional penalties and interest for the buyer, further incentivizing timely payment.

6. Order of Payment in MSME Samadhan Cases

Post-award, the buyer is obligated to settle the awarded amount, including the interest, within 45 days from the date of receiving the award. Failure to comply within this timeframe subjects the buyer to penalties and accrual of additional interest, reinforcing the importance of adhering to the tribunal’s decision.

The period following the issuance of the award is critical for ensuring compliance and upholding the integrity of the dispute resolution process facilitated by the MSME Samadhan portal. The buyer, upon receiving the award, enters a mandated timeframe of 45 days to fulfill the financial obligations stipulated in the decision. This phase is not merely about the transfer of funds but reflects a broader commitment to respecting the legal mechanisms in place to protect the interests of MSMEs.

The imposition of penalties and additional interest on payments not made within the designated 45-day window serves multiple purposes. Firstly, it acts as a deterrent against non-compliance, emphasizing the seriousness with which the law treats delays in payment to MSMEs. These penalties are not arbitrary but are designed to compensate the complainant for the continued inconvenience and potential financial strain caused by the delay beyond the adjudged period.

Furthermore, this provision underscores the importance of adhering to the tribunal’s decisions, reinforcing the rule of law and the authority of the legal framework supporting MSMEs. It sends a clear message to the business community about the consequences of disregarding contractual and legal obligations, thereby fostering a culture of prompt payment and financial responsibility.

In cases where the buyer fails to comply with the award within the stipulated timeframe, the complainant has recourse to further legal action to enforce the award. The legal framework provides mechanisms for the execution of such awards, ensuring that the complainant has access to enforceable remedies to collect the dues.

7. Closure of MSME Complaint

The final step in this process is the closure of the complaint. Upon successful receipt of payment from the buyer, the complainant is issued a closure report by the authority. This document officially marks the resolution of the complaint, providing a sense of closure to the aggrieved party.

The issuance of a closure report by the authority represents the culmination of the dispute resolution process under the MSME Samadhan portal. This document is not merely administrative; it serves as an official acknowledgment that the complaint has been resolved satisfactorily, with the buyer fulfilling their financial obligations as determined by the award. The closure report is a crucial document, providing tangible evidence that the dispute has been settled, thereby offering a sense of finality and justice to the complainant.

Moreover, the closure report plays an essential role in record-keeping and documentation for both parties. For the complainant, it serves as proof that the dispute was resolved and that the owed amount, along with any applicable interest and penalties, was received. This can be important for financial accounting, audit purposes, or any future legal matters. For the buyer, it marks the conclusion of their obligation under the specific complaint, allowing them to move forward with a clear understanding of the importance of adhering to payment terms in the future.


It is important to note that the entire process, from filing a complaint to closure, typically spans around 100 days. However, the actual duration may vary based on the complexities and specific circumstances surrounding each case.

The MSME Samadhan portal stands as a testament to the government’s commitment to safeguarding the interests of MSMEs against delayed payments. By understanding the procedural intricacies involved in the complaint resolution process, MSMEs can better navigate their way through any payment disputes, ensuring their sustainability and contributing to the overall health of the economy. This streamlined process not only facilitates quick resolution but also empowers MSMEs by providing a formal avenue to seek redress against delayed payments, thereby ensuring that justice is both accessible and timely.

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